Payment and Shipping Policy

1. Payment Methods

  • Online payments via Visa/MasterCard.

  • Mobile wallets (Vodafone Cash, Orange Cash, Etisalat Cash).

  • Bank transfer.

  • Cash on delivery (COD) within Egypt only.

2. Payment Issues
 If a charge occurs without order confirmation:

  1. Contact your bank to verify transaction status.

  2. If confirmed, contact us with proof.

  3. We will verify with our bank and either complete the order or refund the amount.

3. Delivery Policy

  • Orders are delivered to the customer or their authorized representative.

  • Delivery is to the building entrance only.

  • We are not responsible for breakage after receipt.

  • Orders are acknowledged with a national ID upon delivery.

4. Order Conditions

  • Customers must place their own orders.

  • Orders are confirmed via phone; if unreachable, the order may be canceled.

  • Orders above EGP 50,000 require an advance payment based on order value.

  • Orders under EGP 50,000 require a 25% advance payment.